Frequently Asked Questions
What are the payment options?
Currently we offer all major credit cards, PayPal, and iDeal to pay for your order.
What is the return policy?
We do not accept returns. However, if you have any problems with your orders, please contact us immediately by filling out the contact form. For more information please check out our store policies.
How long does processing/shipping take? What are the shipping costs?
Processing times may vary, but are generally within 3-5 working days unless item description says differently.
Ever After Candle ships internationally, and shipping costs are determined by weight. Your order will always come with a tracking number. Delivery times vary between 2 to 15 working days within Europe, and up to 30 working days internationally. All our orders are shipped with PostNL.
Please note that international orders may be subject to customs delays and charges, for which the buyer will be responsible.
Are your products vegan/cruelty free? How about eco friendly?
Yes, all products offered are made with completely vegan and cruelty free components. Ever After Candle is all for making the products as eco-friendly as possible. This includes shipping materials, which are either recycled and/or fully biodegradable.
Why do you not ship to the United Kingdom?
Due to Brexit, laws and rules are currently very unclear for many businesses. As we do not wish to break any laws, nor promise our customers when we cannot deliver, we have to decided to temporarily suspend sales to the UK. We hope to reopen our shop to UK customers in 2021.